What personal information does MID Clinic collect?

We collect information you provide directly, including your name, contact details, Emirates ID number, date of birth, insurance details, and dental/medical history necessary for your care. We also collect appointment and visit records, billing information, and website usage data for service improvement purposes.

How is my dental information kept confidential?

Your dental records are protected by strict confidentiality policies in accordance with UAE healthcare regulations. Access is restricted to authorised clinical and administrative staff directly involved in your care. We do not share your health information with third parties without your explicit consent, except as required by UAE law.

Does the clinic share my data with insurance companies?

We share relevant clinical information with your insurer only as necessary to process your claim or obtain pre-authorisation for treatment. This is done under strict data sharing agreements and in compliance with UAE insurance regulations. We do not sell or share your data for marketing purposes.

How can I access, correct, or delete my personal data?

Under the UAE Personal Data Protection Law (PDPL, Federal Decree-Law No. 45 of 2021), you have the right to access, correct, or request deletion of your personal data. Submit your request in writing to info@middentalclinic-dubai.com or visit our reception.

Is the clinic compliant with UAE data protection regulations?

Yes. MID Clinic complies with Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and applicable data governance policies. We regularly review our data handling practices to ensure ongoing compliance and patient trust.

Legal

Privacy Policy

How we collect, use and protect your personal and health information.

Last updated: August 2026

1. Introduction

MID Clinic ("we", "our", or "the Clinic") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our medical services. Please read this policy carefully. By using our website or services, you consent to the practices described here.

2. Information We Collect

We may collect the following categories of information:

Personal Identification Data: name, email address, phone number, date of birth, and Emirates ID number.
Health Information: medical history, diagnosis, treatment records, prescriptions, and appointment details provided when booking or receiving care.
Usage Data: pages visited, time on site, browser type, device information, and IP address collected automatically.
Communication Data: messages or enquiries submitted through our website contact forms or WhatsApp.

3. How We Use Your Information

We use the information we collect to:

Schedule, confirm, and manage medical appointments.
Provide, coordinate, and improve healthcare services.
Send appointment reminders, test results, and health-related communications.
Process insurance claims and billing.
Comply with legal and regulatory obligations under UAE law.
Analyse website usage to improve our online experience.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

Healthcare Providers: physicians, specialists, laboratories, and pharmacies involved in your direct care.
Insurance Companies: solely for the purpose of processing your insurance claims, with your consent.
Regulatory Authorities: when required by UAE law or a valid legal process (e.g., Ministry of Health, DHA, HAAD).
Service Providers: trusted technology partners who assist us in operating our website and IT infrastructure, under strict confidentiality agreements.

5. WhatsApp Business Messaging

We use the WhatsApp Business Platform, provided by Meta Platforms, Inc. ("Meta"), to communicate with you regarding appointment confirmations, reminders, and responses to your enquiries. When you message us or opt in to receive messages via WhatsApp, we collect your phone number, name, and the content of your messages. This information is used solely to respond to your enquiries and manage your care. Messages sent through WhatsApp are additionally processed by Meta in accordance with the WhatsApp Business Privacy Policy and Terms of Service, which may involve processing outside the UAE. You may opt out of WhatsApp communications at any time by replying "STOP" or by contacting us directly at info@middentalclinic-dubai.com or +971 54 211 9996.

6. Data Security

We implement appropriate technical and organisational security measures — including encryption, access controls, and secure servers — to protect your personal and health data against unauthorised access, alteration, disclosure, or destruction. Only authorised personnel with a legitimate need access your personal health records.

7. Your Rights

Under applicable UAE data protection regulations, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, subject to our legal retention obligations.
Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at info@middentalclinic-dubai.com or call +971 54 211 9996.

8. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and personalise content. You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Retention of Data

We retain personal and medical data for as long as necessary to fulfil the purposes described in this policy, or as required by UAE healthcare regulations and legal obligations. Medical records are typically retained for a minimum of 10 years in accordance with UAE Ministry of Health guidelines.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

MID Clinic
Dubai, UAE
📞 +971 54 211 9996
✉️ info@middentalclinic-dubai.com

FAQ

Privacy questions

Yes. All medical and personal information is kept strictly confidential in accordance with UAE healthcare regulations. Access is limited to authorised medical staff directly involved in your care.

Yes. You have the right to request a copy of your medical records. Please visit our reception desk or contact us at +971 54 211 9996 or info@middentalclinic-dubai.com to submit your request.

We use cookies to improve website functionality, analyse traffic, and personalise your experience. You can manage cookie preferences through your browser settings at any time without affecting your ability to book appointments.

We only share your data with your insurance provider for the specific purpose of processing your insurance claims, and only with your prior consent or as required to deliver your healthcare benefits.

You may request to update, correct, or delete your personal data at any time by contacting us at info@middentalclinic-dubai.com or calling +971 54 211 9996. We will respond within a reasonable timeframe subject to our legal retention obligations.

Yes. We use the WhatsApp Business Platform, provided by Meta, to send appointment confirmations, reminders, and respond to your enquiries. Your phone number, name, and message content are used only for this purpose and are processed under Meta's WhatsApp Business Privacy Policy. You may opt out at any time by replying "STOP" or contacting us directly.